Terms and Conditions of PapagAI Service
Effective from: February 14, 2026
1. Introductory Provisions
1.1. These terms and conditions (hereinafter referred to as "Terms") govern the rights and obligations between the provider of the PapagAI service – Roman Šlancar, DiS., ID No.: 75717051, with registered office at Bohuslava Martinů 802/9, 602 00, Brno - Stránice (hereinafter referred to as "Provider") and the user of the service (hereinafter referred to as "User").
1.2. The PapagAI service is an online platform (SaaS) available at www.papagai.net, which enables Users to create and operate AI chatbots for their websites and e-shops.
1.3. By registering and using the service, the User confirms that they have read and agree to these Terms.
2. Registration and User Account
2.1. Registration through the registration form on the Provider's website is required to use the service.
2.2. The User is obliged to provide true and complete information. The User is responsible for the accuracy of the information.
2.3. The User is obliged to protect their access credentials from misuse by third parties. The Provider is not liable for damages caused by unauthorized access to the User's account.
2.4. The Provider reserves the right to cancel or suspend the account of a User who violates these Terms.
3. Service Description and Pricing
3.1. The price for the PapagAI service consists of a monthly fee based on the selected package and a fee for answers exceeding the limit included in the package.
3.2. The User selects one of the following packages: Mini – EUR 16 per month with 150 answers included, Standard – EUR 32 per month with 300 answers included, Premium – EUR 48 per month with 700 answers included. A custom plan may also be arranged by individual agreement, with a different monthly price, a different number of included answers and a different price per answer above the limit.
3.3. Answers exceeding the limit of the selected package are charged separately, at EUR 0.064 (Mini), EUR 0.056 (Standard) and EUR 0.048 (Premium) per answer. The User can see the price of each individual answer in their account.
3.4. The Provider reserves the right to change the scope and prices of the service. The User will be informed of any changes at least 30 days in advance at the e-mail address provided during registration.
4. Billing
4.1. Billing is based on answers. One answer means one response of the chatbot to an end visitor of the User's website.
4.2. The monthly fee covers the agreed scope of the service. Answers provided by the chatbot are recorded and billed at the agreed per-answer rate.
4.3. Billing is carried out once a month for the previous month. The invoice covers the monthly fee together with the fee for the answers used in that period.
4.4. The number of answers recorded by the Provider's system is decisive for billing.
5. Payment Terms
5.1. The price (the monthly fee together with the fee for the answers used) is billed once a month in arrears, for the previous calendar month.
5.2. The service is provided on an ongoing basis and is billed continuously until terminated by either party in accordance with these Terms.
5.3. The Provider issues an invoice for the relevant period, payable by the due date stated on the invoice.
5.4. Prices include VAT unless stated otherwise. The Provider is not a VAT payer.
5.5. In case of payment delay, the Provider is entitled to restrict or suspend the provision of the service.
6. Trial Period
6.1. A 14-day free trial of the service is available; by individual agreement it may have a different length.
6.2. Continued paid use after the trial is based on an agreement between the User and the Provider; the trial does not automatically convert into paid use.
7. Rights and Obligations of the User
7.1. The User agrees to use the service in accordance with the applicable laws of the Czech Republic and these Terms.
7.2. The User must not use the service to distribute illegal, offensive, or harmful content.
7.3. The User is responsible for the content of the knowledge base uploaded to the service. The Provider is not responsible for content created or uploaded by the User.
7.4. The User must not use the service in a way that could damage, overload, or disrupt the functioning of the service.
8. Rights and Obligations of the Provider
8.1. The Provider undertakes to ensure the availability of the service to the extent corresponding to the agreed scope.
8.2. The Provider reserves the right to perform service maintenance, which may temporarily limit its availability. The User will be notified of planned maintenance in advance.
8.3. The Provider is not responsible for the accuracy and completeness of responses generated by the AI chatbot.
8.4. The Provider does not guarantee uninterrupted availability of the service and is not liable for damages caused by outages.
9. Liability and Limitations
9.1. The Provider is not liable for indirect, consequential, or incidental damages arising in connection with the use of the service.
9.2. The total liability of the Provider is limited to the amount of payments made by the User in the last 12 months.
9.3. The Provider is not liable for damages caused by force majeure, outages of third parties (hosting, payment gateway), or actions of the User.
9.4. Responses generated by the AI chatbot are for informational purposes only and may be inaccurate, incomplete or out of date. Neither the User nor end visitors may rely on them as the sole basis for any decision and should verify them before use. The Provider is not liable for any damage arising from acting on the chatbot's responses.
10. Termination of Service
10.1. The User may terminate the service at any time through their user account. The service will be available until the end of the current billing period.
10.2. The Provider may terminate the provision of the service with the same effect as the User; the service remains available until the end of the current billing period.
10.3. After termination of the service, User data will be retained for 30 days, after which it will be permanently deleted.
10.4. The User is not entitled to a refund for the unused period, except in cases where the termination of the service was caused by the Provider.
10.5. Upon termination, any answers already used but not yet billed will be invoiced as of the termination date.
11. Final Provisions
11.1. These Terms are governed by the laws of the Czech Republic.
11.2. Any disputes will be resolved by the competent court in the Czech Republic.
11.3. If the User is a consumer, they have the right to out-of-court resolution of consumer disputes through the Czech Trade Inspection Authority (www.coi.cz).
11.4. The Provider reserves the right to unilaterally amend these Terms. The User will be notified of changes by email at least 30 days before they take effect.
11.5. If any provision of these Terms is found to be invalid, the remaining provisions shall remain in force.
Contact: info@papagai.net
Last updated: February 14, 2026