Terms and Conditions of PapagAI Service
Effective from: February 14, 2026
1. Introductory Provisions
1.1. These terms and conditions (hereinafter referred to as "Terms") govern the rights and obligations between the provider of the PapagAI service – Roman Šlancar, DiS., ID No.: 75717051, with registered office at Bohuslava Martinů 802/9, 602 00, Brno - Stránice (hereinafter referred to as "Provider") and the user of the service (hereinafter referred to as "User").
1.2. The PapagAI service is an online platform (SaaS) available at www.papagai.cz, which enables Users to create and operate AI chatbots for their websites and e-shops.
1.3. By registering and using the service, the User confirms that they have read and agree to these Terms.
2. Registration and User Account
2.1. Registration through the registration form on the Provider's website is required to use the service.
2.2. The User is obliged to provide true and complete information. The User is responsible for the accuracy of the information.
2.3. The User is obliged to protect their access credentials from misuse by third parties. The Provider is not liable for damages caused by unauthorized access to the User's account.
2.4. The Provider reserves the right to cancel or suspend the account of a User who violates these Terms.
3. Service Description and Plans
3.1. The PapagAI service is provided in three pricing plans:
- Free – CZK 0, 100 credits/month, 10 knowledge sources
- Pro – CZK 299/month, 500 credits/month, 40 knowledge sources, custom colors and branding
- Business – CZK 699/month, 1,000 credits/month, 100 knowledge sources, custom colors and branding
3.2. For paid plans (Pro and Business), annual subscription is available with the benefit of 2 months free.
3.3. The Provider reserves the right to change the scope and prices of plans. The User will be notified of changes at least 30 days in advance to the email address provided during registration.
4. Credit System
4.1. The service uses a credit-based billing system. One credit corresponds to one chatbot response to an end visitor of the User's website.
4.2. Each plan includes a monthly credit package included in the price (Free: 100, Pro: 500, Business: 1,000). Credits are renewed at the beginning of each billing period and do not carry over to the next period.
4.3. After exhausting the credits included in the Free plan, the chatbot will stop responding until the beginning of the next billing period.
4.4. For paid plans (Pro and Business), the chatbot continues to function after exhausting the included credits. Credits consumed beyond the plan are charged according to the current price list (Pro: CZK 0.75/credit, Business: CZK 0.50/credit).
4.5. Billing for credits beyond the plan is processed automatically at the end of the billing period as a one-time invoice charged to the User's payment card via the Stripe payment gateway.
4.6. The Provider reserves the right to change credit prices. The User will be notified of changes at least 30 days in advance.
5. Payment Terms
5.1. Payments for paid plans are made in advance for monthly or annual periods via the Stripe payment gateway.
5.2. The subscription is automatically renewed at the end of each billing period unless the User cancels the subscription before the end of the current period.
5.3. Payments for credits consumed beyond the plan are charged retroactively at the end of the billing period.
5.4. Prices include VAT unless stated otherwise. The Provider is not a VAT payer.
5.5. In case of payment delay, the Provider is entitled to restrict or suspend the provision of the service.
6. Trial Period
6.1. A 14-day free trial is available for the Pro and Business plans.
6.2. After the trial period expires, the User is automatically transferred to the paid plan unless they actively cancel the subscription.
7. Rights and Obligations of the User
7.1. The User agrees to use the service in accordance with the applicable laws of the Czech Republic and these Terms.
7.2. The User must not use the service to distribute illegal, offensive, or harmful content.
7.3. The User is responsible for the content of the knowledge base uploaded to the service. The Provider is not responsible for content created or uploaded by the User.
7.4. The User must not use the service in a way that could damage, overload, or disrupt the functioning of the service.
8. Rights and Obligations of the Provider
8.1. The Provider undertakes to ensure the availability of the service to the extent corresponding to the chosen plan.
8.2. The Provider reserves the right to perform service maintenance, which may temporarily limit its availability. The User will be notified of planned maintenance in advance.
8.3. The Provider is not responsible for the accuracy and completeness of responses generated by the AI chatbot.
8.4. The Provider does not guarantee uninterrupted availability of the service and is not liable for damages caused by outages.
9. Liability and Limitations
9.1. The Provider is not liable for indirect, consequential, or incidental damages arising in connection with the use of the service.
9.2. The total liability of the Provider is limited to the amount of payments made by the User in the last 12 months.
9.3. The Provider is not liable for damages caused by force majeure, outages of third parties (hosting, payment gateway), or actions of the User.
10. Termination of Service
10.1. The User may cancel their subscription at any time through their user account. The service will be available until the end of the current billing period.
10.2. The Provider may immediately terminate the provision of the service to the User in case of a serious violation of these Terms.
10.3. After termination of the service, User data will be retained for 30 days, after which it will be permanently deleted.
10.4. The User is not entitled to a refund for the unused period, except in cases where the termination of the service was caused by the Provider.
10.5. Upon termination of the subscription, any unbilled credits beyond the plan will be billed as of the termination date.
11. Final Provisions
11.1. These Terms are governed by the laws of the Czech Republic.
11.2. Any disputes will be resolved by the competent court in the Czech Republic.
11.3. If the User is a consumer, they have the right to out-of-court resolution of consumer disputes through the Czech Trade Inspection Authority (www.coi.cz).
11.4. The Provider reserves the right to unilaterally amend these Terms. The User will be notified of changes by email at least 30 days before they take effect.
11.5. If any provision of these Terms is found to be invalid, the remaining provisions shall remain in force.
Contact: info@papagai.net
Last updated: February 14, 2026